Details for Advertorial - NWI Businesses

Phillips Chevrolet stay at the top of the charts
for a reason – customer satisfaction
Phillips Chevrolet, with locations in Lansing and Frankfort, is
the No. 1 Chevrolet dealership in sales and inventory throughout
Illinois. Considering the competition from large dealerships in
Chicago and the suburbs, it’s quite an achievement.
How does Phillips put up such outstanding numbers and earn such
recognition? By offering outstanding customer service in great
locations with huge inventory and the quality products for which
Chevrolet is famous.

Location, Location, Location
In 2013, Phillips Chevrolet purchased the former Ridgeway
Chevrolet dealership. Since then, Phillips has transformed the
dealership into the No. 2 dealership in Illinois, surpassed only by its
Frankfort location. Before Phillips bought it, the Lansing dealership
was 65th in sales in the state.

Leaders Award every year since its inception.
And the Lansing and Frankfort locations have received DealerRater’s
Consumer Satisfaction Award for the second year in a row. This
award, given to the top 10 percent of dealerships in the U.S.,
recognizes outstanding customer satisfaction from reviews on
DealerRater’s web site.
The Phillips Chevrolet dealership has been a family owned and
operated business for 49 years. It has developed an outstanding
reputation over the years, because it cares about customers. The
dealership strives for 100 percent customer satisfaction, and plans
to be around for the long haul, doing business with generations of
Chevrolet owners.

The success in Lansing didn’t happen by accident. After acquiring the
site, Phillips undertook a massive renovation, essentially remodeling
the facility from the ground up. Several million dollars were spent
on the work and to develop more than 10 acres to expand the service
department and sales lots.
The dealership can now offer a full range of services, including sales
of new and pre-owned vehicles, financing, maintenance and service,
and genuine Chevrolet parts and accessories.
The Lansing dealership is easily accessible on Torrence Avenue just
south of Interstate 80/94. It’s an ideal site for customers because of its
proximity to Chicago and Northwest Indiana.
Phillips Chevrolet has the largest Chevrolet inventory in Illinois,
having vastly increased the stock at the Lansing location. Between
the two stores, there are 2,000 new Chevrolet models on the lot,
including 50 Corvettes. Another 400 pre-owned vehicles are offered.
The huge inventory is important to customers who want to be able to
compare options and styles in person, instead of on a brochure. This
inventory growth has significantly increased sales.
The same goes for pre-owned vehicles, with the larger lot offering
ample space for trade-ins.
In addition, the guest lounge has been expanded and enhanced
to help meet the needs and wants of customers. Phillips places an
emphasis on customer satisfaction, and this is a tangible example of
that philosophy.

In addition to the A+ rating from the BBB, Phillips Chevrolet of
Lansing has been named an Edmunds.com Five Star Premier Dealer
for 2017, for the fifth year in a row. As such it’s among a small
number of elite dealerships across the country that have maintained
a customer sales review rating of five stars on Edmunds.com. The
ratings come from customers, whether they’re buying new or preowned cars or using Phillips’ service or maintenance departments.
It’s a prestigious award and one that Phillips Chevrolet is proud to
share.
The attention to customer service doesn’t stop there. Every car
brought in for service takes a trip through its gentle, soft-cloth
car wash. A free shuttle service to surrounding neighborhoods is
available while the vehicle is in for service. Coupons for oil changes
and maintenance inspections are mailed to customers throughout
the year.

Award-Winning Car Quality

But it doesn’t stop there—after the initial upgrades were completed
in late 2014, Phillips Chevrolet saw more opportunities for
improvement. A subsequent project added a state-of-the-art car
wash, six new service bays, and an improved façade for the service
department.

Chevrolet means quality and dependability. That was demonstrated
again this year with the awards bestowed on its vehicles.

Beyond these facilities upgrades, Phillips Chevrolet also constantly
strives to improve processes by using the latest technology to better
serve their customers. A DocuPad digital signing system added to
the finance department cuts the amount of paperwork involved in
the car-buying process. Additionally, the service department uses
a digital status board in the waiting room to give guests up-to-theminute information on the status of their vehicles.

•
The 2017 Cruze was named among the Most Dependable
sedans by J.D. Power.

Award-Winning Customer Service
General Motors has recognized Phillips Chevrolet as a dealer of
the year 13 years running. Only 50 of 3,000 dealerships nationwide
achieve that goal based on sales volumes and customer satisfaction
are among other factors.
Exceeding customer expectations is a priority at Phillips Chevrolet,
which treats customers with the dignity, integrity, and respect that
they deserve. The dealership prides itself on making the car buying
process as quick and hassle free as possible.
Phillips Chevrolet also has received numerous other awards and
acknowledgments including an A+ rating from the Better Business
Bureau. For 20 consecutive years, it has received the Mark of
Excellence Award, Chevrolet’s highest honor. Phillips is the only
Chevy dealer in Illinois to be presented the Genuine

•
The 2017 Bolt EV was named the Car of the Year by Motor
Trend Magazine and Green Car of the Year by the Green Car
Journal.

•
The 2017 Impala was named the Best Buy Full-Size Car and
the 2017 Tahoe the Best Buy Full-Size SUV by Kelley Blue Book.
No better place
When you combine the award-winning customer service of Phillips
Chevrolet with the award-winning car quality of Chevrolet, you get
an automobile experience unlike any other. There is no better car to
buy, and no better place to buy it than Phillips Chevrolet. They are
number one for a reason, and that reason is you.
Stop by today.

Phillips Chevrolet

9700 West Lincoln Hwy.

17730 Torrence Ave.

Frankfort, IL 60423

Lansing, IL 60438

866-469-9000

866-474-2222

www.phillipschevy.com

www.phillipschevylansing.com

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