235 N Lindberg St
Terry Cheek, the owner of TLC Plumbing, said honesty and integrity are the basis of excellent customer service.
And that is what TLC strives for every day. Fixing plumbing right is top priority, but so is the willingness to stick with that customer if a problem continues or another issue pops up. “If you address issues right away, then people say, ‘Oh, I matter to them.’ Then you have a customer for life.
“There’s no one who is perfect, but it’s what you do in the follow-through after little mistakes to correct them and make things right,” he said. If you make them feel like their problem is unimportant, you lose a customer.
“You have to stand behind what you do,” he said.
TLC Plumbing provides a wide range of plumbing services, from simple home repairs to installing plumbing in new motels, grocery stores and other commercial properties.
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