The U.S. Treasury Department’s Office of Comptroller of the Currency is responsible for regulating national banks and federal savings associations.
In meeting this responsibility, the office seeks to help customers of the institutions they regulate understand their rights under relevant banking law. To assist with this role, the office has established the customer-focused website, www.Helpwithmybank.gov.
The site has two basic sections.
One is a comprehensive listing of FAQs, with straightforward questions and answers related to banking operations and customer rights.
For example, the site provides bank customers with detailed information on such things as check cashing policies, account funds availability, overdraft fees and protection, credit reports and credit bureaus, debt collection, credit card dispute resolution, credit card charges and late payments, credit and general property insurance, general home equity loan and mortgage information, and reverse mortgage information.
Additionally, the site maintains a “Customer Assistance Group” to help bank customers file complaints against regulated institutions. Individuals can even check at the site to ensure the bank they wish to complain about is a national bank or federal savings association subject to agency regulation.
While the agency cannot act as an individual’s attorney or provide specific legal advice, it will contact the institution complained against, seeking a response and provide results back to the complaining customer.
Opinions are solely the writer's. Joseph Pellicciotti is a lawyer, professor and vice chancellor at Indiana University Northwest.