HIGHLAND | With the opening of Highland Volkswagen at 9601 Indianapolis Blvd., Northwest Indiana Volkswagen fans will have a new venue to buy their favorite vehicles and have them serviced.
The facility, which spans about 30,000 square feet on about five acres, will have 27 employees to start. Selling both new and used vehicles, the dealership has Volkswagen-trained and certified technicians to repair vehicles and sells genuine Volkswagen parts engineered and made specifically for the brand, dealership co-owner Joseph Hoobyar said.
Customer amenities include complimentary beverages, shuttle service, loaner cars, Wi-Fi, work stations and a large comfortable waiting lounge.
“We will have a quick oil change service so that people are in and out in a short time period if they just require basic maintenance,” Hoobyar said. “We also offer the Internet express program for our sales customers. This is a program that allows a customer who knows what vehicle they are looking for to do most of the work via email or telephone. We guarantee that they will be in and out in under an hour if they work with us through this program.”
Hoobyar and his business partner, Raymond Baldi, also own Volkswagen of Orland Park, which is ranked No. 1 in the United States for customer satisfaction and the only two-time winner of the Volkswagen Customer First Club Award, Hoobyar said.
“We absolutely put our customers first,” Hoobyar said.
Hoobyar said Volkswagens are popular because of their quality and because they are “fun to drive, fuel efficient and German-engineered.”
“What we offer as a dealership group is an unmatched customer experience, while delivering an honest and clear purchase experience,” he said. “What is most satisfying about the business is helping customers with their transportation needs.”
Hoobyar said Highland was chosen as the new dealership location for its great market opportunity and the site for its heavily trafficked road with excellent visibility.
The town of Highland has been extremely supportive Hoobyar said.
“Cecile Petro with the Redevelopment Commission has helped guide us through the process and all the board trustees and town employees have been very friendly and welcoming,” Hoobyar said.