It’s not hard to imagine that a Chevrolet dealership that has called the region home for more than 90 years can have loyal return customers, but a bouncy automotive economy coupled with an unpredictable industry has made even the most loyal customers wary. Except at Smith Chevrolet in Hammond.
“During the ‘Great Recession’ with credit tightened, sales were impacted,” says Cyndy Springer, General Manager of Smith Chevrolet in Hammond. She says the loyal customers still came through, in no small part because of Smith Chevrolet’s well-respected service department.
With the average age of vehicles on the road hovering around 10.8 years, credit becoming more available, and Chevrolet promising 13 new models for 2013, sales should see a steady rise going forward. “We should see a rebound in sales over the next few years,” Cyndy says. “The Equinox has been a best seller the last few years, and the new 2013 Malibu is a hit.” Cyndy says Smith is really looking forward to the all-new redesigned Silverado and the new Impala coming in the spring.
“We have the best customers in the region,” Cyndy says. “Our philosophy is to treat everyone like family. We want the best possible buying experience.” The Smith Chevrolet Service Department and Body Shop provide fair, honest, quality workmanship at highly competitive prices. “We want to build lifetime customers,” Cyndy says. The proof of Smith Chevrolet’s dedication to their customers comes from the customers themselves. “Times readers have rewarded us as the best new car dealer for nine straight years,” she says.
Stellar customer service begins with the employees at Smith. Cyndy points out that every employee is considered a member of the Smith team. They all have the tools and training to do their jobs efficiently and effectively. “That’s the key to a great experience,” she says, and that’s why customers keep coming back.
New and returning customers to Smith can look forward to some exciting deals later this year. Thousands of dollars in rebates and two-year maintenance plans on Silverados, 0% financing on the all new Impala, and great bumper-to-bumper warranties on Smith’s Chevy Certified pre-owned vehicles make it easy for customers to come back again and again.
Smith Chevrolet is proud to announce the winner of our Blackhawks tickets drawing. Dave Kohanyi of Schererville won tickets to a Chicago Blackhawks game when he entered to win a new Malibu in the 2013 Chevy Malibu Sweepstakes.
((CAPTION FOR PHOTO EMAILING TO THOMAS HERNES: DAVE KOHANYI AND SMITH CHEVROLET GENERAL MANAGER CYNDY SPRINGER))
6405 Indianapolis Blvd
Hammond, IN 46320