Toyota of Merrillville, offering Northwest Indiana drivers new Toyota vehicles alongside pre-owned models from a variety of automakers, has received the President’s Award from Toyota for the second consecutive year, signaling the local store's continuing commitment to excellence in products, customer service and all aspects of the business.
The President’s Award is given to Toyota dealerships that excel consistently go above and beyond providing an exceptional shopping experience. This honor goes to the best of the best: requirements for this recognition include meeting stringent standards for skill and training levels of staff, an increase of market share or a performance in the top 25 percent of dealerships in the region and meeting customer satisfaction standards, among other benchmarks.
Dealerships that have won the award for the first time are given a Tiffany crystal President’s Award, though repeat winners receive an award plaque. This plaque is on display at Toyota of Merrillville. Additionally, the dealerships receive recognition on Toyota’s website and business cards that make note of the achievement. Members of the sales staff receive lapel pins in honor of the award.
Of course, a staff of great people is a requirement for a dealership to win the President’s Award, and Toyota of Merrillville has received a big boost from Julius Mays, New Car Manager and who is also the winner of the 2013 Sales Excellence Award from Toyota. This honor is given to Toyota Sales Managers who have excelled in the areas of sales, personnel management and professional development. Julius is a Toyota Master Certified, and has been working with Toyota since 2003, serving customers with his outstanding attention and courtesy, and exceeding expectations of everyone who encounters him along the way. Congratulations, Julius!
Toyota of Merrillville, while offering an exceptional selection of new and pre-owned vehicles, is also ready to meet the maintenance and repair needs of Indiana drivers. Toyota of Merrillville is a one-stop auto shop, and is ready to help drivers with all of their automotive needs. Northwest Indiana drivers who have not yet discovered how an award-winning dealership handles customer service should make a plan to visit Toyota of Merrillville at 4450 East US Route 30 in Merrillville, Indiana.