THORNTON | Postal problems have reportedly become a common occurrence in the village.
"We've received numerous complaints from residents that they've gone days at a time without receiving any mail, and then on the days that they have received mail, it's incomplete," Thornton Village Administrator Jason Wicha said.
He said the village has experienced poor postal service off and on for at least the last six months, but that the severity of the problem seems to have increased since the start of the new year.
And the village government itself has not been spared.
"We had a village newsletter that was sent out to all of the residents in town a little under two weeks ago, and given all the complaints and phone calls we've received about it, it appears that about half the town did not receive our newsletter," Wicha said.
He said delivery issues have not been limited to a particular section of the village and that there doesn't seem to be a particular pattern to the problem.
"I think it is fair to state that the level of service that the residents are receiving is unacceptable, and it's certainly not reliable by any reasonable standard," Wicha said.
He said there is very little the village government can do since mail service is out of its jurisdiction.
"And unfortunately, we have not gotten a lot of clear answers as to what's occurring or what steps are being taken on their end to address the problem," Wicha said.
Beverly Howard, customer relations coordinator for the Central Illinois District Post Office, said she had not heard of any delivery problems in Thornton until The Times called to inquire about the situation.
Howard said she would make sure the appropriate officials are made aware of the reported problems.
"We ask customers to contact our 800 number so their concerns can be documented and sent directly to the post office, the delivery office, so that someone can look up specific addresses and routes to see exactly what's going on," Howard said.