Hammond to launch new mobile phone app for residents to report city issues

2013-06-14T18:30:00Z 2013-06-15T23:11:32Z Hammond to launch new mobile phone app for residents to report city issuesChelsea Schneider Kirk chelsea.schneider@nwi.com, (219) 933-3241 nwitimes.com

HAMMOND | Hammond is preparing to launch a new mobile phone application in August allowing residents to send real-time information to officials on potholes, graffiti and other issues in the city.

The city is working with the New Haven, Conn., firm ClickFix to tailor an application to suit the city's needs, said Chris Campbell, Hammond's information technology director. The Hammond Board of Public Works and Safety has approved a one-year, $10,000 contract with the company.

“What this does is open another channel of communication to the public,” Campbell said. “With an iPhone or an Android, a citizen can download the (application) and be able to take a picture of, per say, a pothole or graffiti and also use the GPS coordinates from the phone to let us know where (the issues) are.”

Campbell said once the application launches, the city will make a formal announcement. Since the application still is in development, a name hasn't been chosen yet, Campbell said.

The application will be available for download in the iPhone store, Google Play for Android and the city's website.

Chief of Staff Mark McLaughlin said the application will shorten the time period of city officials learning about an issue and being able to address it.

“It seems like just a great way to have instant notification of issues in the city,” McLaughlin said.

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