HOBART | A Westfield Southlake mall furniture store closed its doors after allegedly failing to deliver items some customers paid for in full, state officials said.
The Indiana attorney general's office has launched an investigation into complaints received about the furniture store called Sectionals, which closed April 22 without notice.
The attorney general is asking customers with complaints who haven't yet filed them to contact its office either online or through a toll-free number, public information officer Erin Reece said.
Three failure to deliver complaints recently have been logged by the attorney general's office.
"All three complaints were failure to deliver after money was paid up front or on a layaway basis with no furniture received. The customers said they paid for their furniture in full and didn't get their items," Reece said.
Hobart police Detective Jeremy Ogden said his department also received at least three complaints about the furniture store but referred cases to the attorney general's office, which handles consumer fraud cases.
Ogden said he was informed by mall officials that they had received as many as 30 to 40 complaints about the furniture store.
Mall marketing manager Erin Webster declined to say how many complaints have been received since the furniture store closed its doors.
She said the mall is directing those with complaints to the attorney general's office.
Sectionals owner Carly Banham Borrero could not be reached for contact.
Borrero's Hammond home phone number has been disconnected, and the business number listed continues to ring with no one answering it.
The Better Business Bureau website also lists an alert on Sectionals.
The bureau lists a total of 13 customer complaints, including five during the last week of April.
Those with complaints are asked to file them with the Indiana attorney general's office at Indianaconsumer.com or by calling (800) 382-5516.