Changing address online didn't accomplish what we wanted

2012-07-10T00:00:00Z Changing address online didn't accomplish what we wanted nwitimes.com

I'm a 24-year-old student and Porter County resident with two part-time jobs. I've pleaded with so many news sources to do a story on a mistake that cost me $1,400 but it doesn't seem too important, so here goes.

I switched Indiana American Water Co. service online to our new address.

We had service upon moving in and thought all was well.

Apparently I only changed billing info. The other rental was foreclosed, and the pipes burst. We were charged for every dollar of the 400,000 gallons. There were no  safeguards or follow-up in place, including allowing a bill to go to a supposedly vacant address.

Please don't make the same mistake.

- Kevin Wells, Portage

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