Changing address online didn't accomplish what we wanted

2012-07-10T00:00:00Z Changing address online didn't accomplish what we wanted

I'm a 24-year-old student and Porter County resident with two part-time jobs. I've pleaded with so many news sources to do a story on a mistake that cost me $1,400 but it doesn't seem too important, so here goes.

I switched Indiana American Water Co. service online to our new address.

We had service upon moving in and thought all was well.

Apparently I only changed billing info. The other rental was foreclosed, and the pipes burst. We were charged for every dollar of the 400,000 gallons. There were no  safeguards or follow-up in place, including allowing a bill to go to a supposedly vacant address.

Please don't make the same mistake.

- Kevin Wells, Portage

Copyright 2014 All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Follow The Times

Latest Local Offers

Featured Businesses

Submit a Letter to Editor

We welcome letters from readers on any issue of public interest, and make every effort to publish as many as we can and in a timely manner. The Times will publish only one letter a month from a writer, and be sure to include your name, address and a telephone number for verification. Letters should be 150 words or less. They will be edited.

Letters may be submitted:
  • Via our submission form.
  • Via e-mail.
  • Via fax: (219) 933-3249 or (219) 465-7298
  • Via mail or by hand to our offices:
    • 601 45th Ave., Munster, IN 46321
    • 2080 N. Main St., Crown Point, IN 46307
    • 1111 Glendale Blvd., Valparaiso, IN 46383
    • 3410 Delta Dr., Portage, IN 46368
    • Please mark envelopes with "Attn: Letters"


Email Editorial Page Editor Doug Ross or call (219) 548-4360 or (219) 933-3357



Should struggling small school districts merge with their neighbors?

View Results