The implementation of the Affordable Care Act has had two significant problems that seem to have been lost in the political debate.
As a former Social Security employee, I can compare the start-up of Medicare with this one.
First, we made numerous speeches at all kind of places to explain what Medicare was and wasn't.
The opposition to the new program was equally as strong. No one explained the new legislation and answered questions.
Important feedback was secured from the public to clarify issues that needed to be addressed.
Second, SSA had offices with staff to provide face-to-face contact to explain and assist the public affected. The major mistake with this new legislation was to rely solely on the Internet to deal with the public. When system glitches occurred, as would be expected, there was no one to help.
We had some systems issues with Medicare, but we had people on site in the community to help. I think we are reaping the results.
- Larry Snyder, Valparaiso