Family-run Hometown Appliance & Electronics provides personal quality services

2014-03-16T00:00:00Z Family-run Hometown Appliance & Electronics provides personal quality services nwitimes.com
March 16, 2014 12:00 am

Hometown Appliance & Electronics has been committed to providing customers with the best possible prices while still providing them the customer service they expect. With almost 50 years combined experience, the professional sales staff at Hometown Appliance & Electronics has the knowledge to help customers with almost any appliance question.

Owner Erik Schneider says, “All the sales staff is very knowledgeable and I have been in the appliance business for over 10 years. Prior to opening my business four years ago, I was in the construction industry so I can offer customers ideas on how to use the space in their homes when selecting or installing appliances. I can go to customers’ homes to see what can be moved or rearranged and provide the customer with design ideas. It gives the customer an advantage, to know what is going to work in their homes, and what is going to fit. For example, if they are doing a kitchen remodel and are selecting new appliances, I can prepare spec packets for the cabinet business and installers and can ask questions with every customer so they don’t have issues down the line.”

Hometown Appliance & Electronics offers customers a 3,100 sq. ft. showroom. They carry most major brands of appliances including Amana, Estate, Whirlpool, Maytag, Kitchen Aid, Fisher & Paykel, Frigidaire, Electrolux, Broan, DCS, and Samsung. They also carry a number of electronics manufacturers such as Sony, Samsung, LG, Toshiba, Sharp, Mitsubishi, and Panasonic. They always have a number of TVs in stock to make sure customers never miss the big game. They also have a live working Kitchen Aid kitchen display for people to look at as well as live cooking demonstrations monthly with local chefs. “We are the only store in Northwest Indiana that carries the new high efficiency Fisher & Paykel washers and dryers. These are the highest capacity washers with an agitator that can be taken out of high efficiency mode so customers have the option and don’t have to take their king-sized comforter to the Laundromat or drycleaner,” he says.

Schneider adds that his delivery and installation departments are second to none. “Since we opened our doors four years ago we have added a service department and we have maintained our core structure and sales staff. We really stand by our customer service and feel that this is how we stand out from other stores. Our delivery crew is our own—we don’t outsource our delivery to other companies the way other stores may. Justin and Greg on our delivery crew are excellent and they just don’t make mistakes. It makes it a lot easier for us to streamline our service having them in house and they treat your home like their own. That’s what makes us who we are. They go above and beyond always. It’s all about our family taking care of yours,” Schneider says.

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