Illiana Heating & Air Conditioning prides itself on quality and service

2014-03-16T00:00:00Z Illiana Heating & Air Conditioning prides itself on quality and serviceBy Diane Poulton Times Correspondent
March 16, 2014 12:00 am  • 

For 27 years family owned and operated Illiana Heating & Air Conditioning has taken great pride in providing quality workmanship and superior service with professional, dependable and knowledgeable technicians for your complete heating, air conditioning and indoor air quality products and systems.

Established in 1987, Tom Krygsheld founded Illiana, running it out of his Lansing home. As the business grew, Krygsheld moved to various locations within the Lansing area, his son-in-law Illiana General Manager Kevin Frump says. Eight years ago, Illiana moved to its current Cedar Lake property at 11407 Wicker Ave., constructing a brand new building last year.

“Along with that we have grown with service trucks and employees,” Frump says. “Tom’s son Dan came into the business after high school and is now our sales manager.”

Frump says the company’s growth has been spurred by its quality workmanship and great customer service.

“It is really a family environment here,” Frump says. “We try to treat our customers like we want our family to be treated and we treat our employees like family as well.”

“Illiana is a Christian-based business. In the business environment, we take that to mean providing integrity, honesty and quality,” Frump says.

Illiana provides 24-hour emergency service and can be reached at (219) 365-0006. Customers are greeted by a company employee during normal business hours and an answering service employee after hours.

“A tech will call you back and talk to you about what is going on. We try to share your urgency, handling an emergency-type situation right away, especially in the cold weather we’ve been having.”

Illiana offers more than “just warming up and chilling off air,” Frump says. Illiana can help improve a home’s indoor air quality, “which is a big thing that affects a lot of people and they might not even know about it.”

“Part of that is duct cleaning, part of that is air filtration and purification,” He says. “We also offer blown-in insulation, which is certainly the energy efficiency side of the story. We offer indoor air quality testing which is something a lot of people don’t even realize exists.”

To measure air quality, Illiana places a monitor in customers’ homes for at least three days.

“It will actually be checking the levels of pollen and dust, carbon dioxide and carbon monoxide, as well as Chemical VOCs and pollutants. It will monitor all those things and from that we can make recommendations to improve people’s indoor environment. People worry about the pollution outside but they don’t recognize how much pollution there is within their own home.”

Frump says people don’t realize that they have options and don’t realize their houses are making them not feel as good as they should.

Illiana’s services can help improve the efficiency of their customers’ heating and air conditioning systems.

“We offer energy efficiency upgrades, for example the standard blower motor can be retrofitted for comfort as well,” Frump says. “Some newer home builders will put in the least expensive furnace that they can to meet code. Often it is one of the higher efficiency furnaces so people aren’t looking to replace it.”

Illiana has been named the Best in the Region in its category by Times readers for two consecutive years.

“It is important for the public to know that we are a trustworthy and reliable company,” Frump says, “And that our employees are the best in the business, our professional technicians as well as our customer service staff. We want to make sure that people get the best investment they can and have comfortable homes to live in and get a great value for their dollar.”

Illiana installs the very best heating, ventilation and air conditioning systems and indoor air quality products available; providing customers with the utmost in energy savings, comfort, protection and preservation of their home and their belongings says Dan Krygsheld, Illiana’s Sales manager.

Illiana offers attractive financing options to help customers secure the home comfort system they need.

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