Tudor Carpet One Floor & Home: A foundation of expert customer service in the region

2014-03-16T00:00:00Z Tudor Carpet One Floor & Home: A foundation of expert customer service in the region nwitimes.com
March 16, 2014 12:00 am

Tudor Carpet One Floor & Home’s staff offers real-world flooring experience and knowledge not often found in the large national chain stores. Since they are locally-owned, they want to help customers make the right flooring and installation decisions for their home to enjoy for years to come.

Owned by Jan and Mauri Stump, Tudor Carpet One Floor & Home has been family owned and operated for 45 years. “We are the oldest floor covering store in Porter County and we are now into our third generation of being a family-owned business,” says Jan Stump. This means that Tudor’s staff not only knows their products and services with the ultimate level of expertise, but they also know their customers and the tastes of the region so they can better advise and pass along knowledge.

Stump says that the staff at Tudor Carpet One Floor & Home is able to focus on the customer because of their business culture. She says, “All of our staff is non-commission so we are able to give equal attention to small and large projects. What we show customers is what they need instead of what the sales person needs for financial gain. We are very customer service oriented. We really want the customer to be happy. With Carpet One, a buying group we’ve been a part of for 20 years, we are able to obtain product at lower prices and better warranties from the vendors, so we can pass that along to our customers. They have a beautiful guarantee which means if you don’t like it we will replace it, including labor, and there is no one else in the industry that will do that.”

As evidence of their expertise in the field, Stump says that they were one of only 400 stores nationally selected to be part of program for HGTV endorsed products and HGTV is very selective about the stores chosen to participate. These are products that are endorsed by HGTV and carry the label of HGTV and are featured and shown on HGTV. “In addition, we have a lot of specialty-type products like heat mats for under tile, glass tile for backsplashes and unique materials. We have a warehouse with half-off deals all of the time and we can help customers save money, from cheap to chic,” she says.

Stump adds that Tudor Carpet One Floor & Home also cares about the environment, in addition to their customers. “We recycle the carpet and pad that we remove from homes and we are the only store in Valparaiso that does this. We use a company in Wisconsin who turns it into car parts and gardening products, so we keep it out of the landfills for future generations.”

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