Pat Popa, president of Popa Heating and Cooling, loves the northwest Indiana region her company serves and loves her business. “There’s more traffic in here than you’d imagine for a downtown heating and cooling business. Our customers are so happy with the personal, professional service they receive from us that they’ll stop in here to chat with us, and maybe have a cup of coffee here. Often our new customers come to us because of great reviews from their friends.”
That kind of customer satisfaction results from experienced, professional technicians installing top-quality products at fair prices. Pat Popa’s personal follow-up makes sure everything is running smoothly and there’s been the same top-of-the-line service Pat Popa expects from every employee.
“My technicians really take pride in their work. They continue to get training and education, a minimum of 40 hours of training each year,” and with increasingly high-tech products, that minimum is almost always exceeded.
“We’re proud that as a woman-owned business, we understand how quality products and services can be delivered with a sincere interest in how people will live with our product.”