Oil Express is involved in Chamber of Commerce affiliations, sponsorships of local sports teams, participation in community events (parades and fairs), and scholastic affairs. Fundraiser's for Muscular Dystrophy and sponsorship of Special Olympics are just a few programs Oil Express is involved in.



QUALITY


After each and every service, our Managers or Assistant Managers personally inspect the work of our technicians. In our early days we did this as a matter of training and only with new employees, but over the years we have applied this to all services and customers. To further support their work, we videotape every service so we may review our employees' performance when a service is questioned. Oil Express technicians are certified through our own in-house training and testing program. Besides Video Tape Training and Service Manuals, our employees receive directions "hands on" from Supervisors and Managers with years of experience. This attention to detail has helped us reduce "complaints" to almost non-existent. If you have a concern or would like to share a problem with us, just click here to send us e-mail.



PEOPLE


"The customer is king!" Customer Satisfaction is the most important aspect of Oil Express' success. All decisions are made with customers in mind. Many businesses fail because they focus solely on profits and sales. We use several techniques to monitor our stores' performance to ensure the best quality service. Employees are the other piece to the success puzzle. We hire fresh talent. Most employees that come to Oil Express have little experience in the auto industry since many people have had bad experiences with repair shops. Only FRIENDLY, CLEAN-CUT, CUSTOMER ORIENTED people need apply! Would you like to tell us about an experience you had with our employees? Click here to send us e-mail. We would love to hear from you! At Oil Express our employees do NOT earn commissions. We do not want to motivate our employees to oversell customers on services or products they might not need. Customers' trust and loyalty have helped Oil Express earn some of the highest car counts in the industry.



ENVIRONMENT


Over the years we have accepted used motor oil for proper disposal from do-it-yourselfer's that change their own oil at home. After studying information from the EPA we know that used oil is a problem for landfills and our water supply. We do not carry used or recycled oil for the services we provide, but we assure that used oil is properly disposed of. One gallon of used motor oil (the amount usually drained from one car) can contaminate ONE MILLION gallons of water. Dirty motor oil thrown into the trash at home leaks from landfills into our underground water supplies. Some communities have adopted our "Help Save The World" program. They direct people with used oil to our shops for safe and proper oil disposal, since they do not have the proper means of collecting and storing it.



Check out Oil Express today for the best oil change in Northwest Indiana!