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Building and marketing a business is simple -- and complex

Last week I was asked in an interview, “What are the challenges facing owners of small businesses?” It was a simple yet thought-provoking question.

September 15, 2013 12:00 am

Turnover getting you dizzy?

Some companies seem to have a revolving door for new employees on their way to becoming former employees. They enter, walk through the place in a circle where they are taught their work responsibilities, introduced to other staff, and then soon leave causing the company to hire someone else …

September 09, 2012 12:00 am

Yes, it is your job!

At least once a week someone asks me where I get my inspiration to write these columns. I tell them that, just by observing the business scene, I could probably write a column a day. To illustrate the point, late last week I was sitting innocently in my parked car in front of a large store (…

September 11, 2011 12:00 am

Are we family, or a business, or a family business?

Family businesses are super-complex things.

July 10, 2011 12:00 am

BUSINESS MARKETING: Get off that plateau

Startup businesses open in a rush of adrenaline, energy, activity and the need to please the customers and show appreciation for their patronage.

February 27, 2011 12:00 am

BUSINESS MARKETING: 'Renewal Day' coming Monday

Monday is a special day. I've proclaimed Monday is "Renewal Day," the first workday of the year. If ever there were a day to go to work refreshed, inspired, invigorated and renewed, it is Renewal Day.

January 02, 2011 12:00 am

Seize the opportunity to 'Pop-up,' boost your business

A recent retail phenomenon is the "Pop-up" -- using  temporary space for a relatively short, specific period of time in a space that was formally rented on a long-term lease. The temporary store 'Pops up' and then goes away -- 'Pop's down,' I guess.

September 12, 2010 12:00 am

A critical skill for a changing world

The business world we inhabit is, and probably always has been, in a constant state of accelerating change -- at least it seem that way. The old-world tradition of new generations learning a craft from the previous generation is gone except in a limited way.

October 28, 2009 12:00 am

Business marketing: Looking at a time capsule

In my decades-old pursuit of a hobby I have built a library of old magazines going back many years. The other day I had reason to look up something I remembered reading years ago. Trying to find that article was like looking at a time capsule as I thumbed through 25-year-old issues. Yes, thi…

May 24, 2009 12:00 am

Which is dysfunctional: The family, the business or both?

Many small businesses are family owned and operated. They may be owned by parents and children, spouses, siblings, and extended families.

February 11, 2006 12:00 am

The CEO is 10,000 feet above the fire

How many times have you heard business owners or managers say that they spend their workday "always sweating at putting out fires?" I hear it all the time.

October 01, 2005 12:00 am

A seamless front end to constant follow-up

The woman walked into a photography studio and inquired whether a photographer would come to her home to take family photos in front of the fireplace. The receptionist nicely told her that they would do that, gave the prospective customer a brochure and price list for "on-location photo shoo…

September 23, 2005 12:00 am

An open and shut case n or not

A couple weeks ago my wife and I went shopping. We are thinking of upgrading items in our home and have been spending time getting ideas, checking out

February 06, 2005 12:00 am
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