Highland grad Jen Miller enjoying the wild Super Bowl ride

2012-02-04T22:00:00Z 2012-02-07T16:40:11Z Highland grad Jen Miller enjoying the wild Super Bowl rideBy Al Hamnik, (219) 933-4154
February 04, 2012 10:00 pm  • 

INDIANAPOLIS | Let's file this one under "Local Girl Makes Good."

Dean White's new sky-blue JW Marriott is the Taj Mahal of Indianapolis hotels, and Jen Miller is enjoying the ride of a lifetime in event services.

The 2005 Highland High School grad has such a demanding workload, so many responsibilities and so many people depending on her, that a 36-hour day would be a blessing.

At least then she could sneak in lunch.

Miller has been on the go at a dizzying pace during Super Bowl XLVI week. Nevertheless, she continues to push on, smiling like an angel through 12- and 15-hour days, occasionally waking up at 4 a.m.

Saturday, she talked about her dream job while personally delivering an armful of carefully-wrapped white silk dinner napkins requested by Madonna, who will perform during halftime of tonight's Super Bowl at Lucas Oil Stadium.

Madonna is a VIP guest at the JW Marriott, as are Tim Tebow, Michael Irvin and Adam Sandler.

"It's been an honor to even get hired at the JW Marriott," Miller said. "When I got hired last year, I was very, very excited to work at such a beautiful hotel. And when I found out the Super Bowl was going to be here, I freaked out.

"It's been madness all week long and I've loved every bit of it."

Spoken like the true people person Jen Miller is.

"It's awesome to see all the celebrities and experience everything," she said. "You definitely need that ability to go over and beyond for people in the best way you can.

"And you have to be able to adapt to change."

And in Madonna's case, considerable change.

"I didn't shake her hand, but I've been in the room with her for a couple of hours," Miller said.

"It was ... different, surreal. You could tell 'This is Madonna.' She doesn't really want people to talk to her. She's a diva."

Miller noted an entire lower room was torn down, per Madonna's request, and a dance studio/gym built with full length mirrors on every wall.

"We kept it at 110 degrees for her," Miller added. "It was an event space, as she put it, for her big day."

Miller said the feedback she's received on Indianapolis hospitality and public services has been extremely positive.

"They've executed it pretty well compared to other Super Bowls," she said. "It's the Hoosiers. We're friendly people."

The 2005 Indiana University grad, a tourism management major, is quick to credit a team of 150 employees, full- and part-time, that comprises the JW Marriott event services division.

"I'm moving my way up. I hope to get there," Miller said. 

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