According to Wikipedia, dinosaurs went extinct about 66 million years ago. Today, I feel like a Larryasaurus, a victim of a newspaper with few…

After 146 years of entertaining “Ladies and Gentlemen and Children of All Ages” the Ringling Brothers, Barnum and Bailey Circus is closing. Wh…

I’m the customer and, at one level, I’m employing you to satisfy my need for whatever it is you sell. It isn’t about you!

Last week I wrote about Heidi, the “Director of First Impressions” at a business I visited last week. I wrote that column because she certainl…

Here I am, sitting in a busy company’s bustling reception area waiting for an appointment. I arrived a little early, so while I’m waiting, I d…

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Yesterday I was to meet someone for lunch. I arrived about ten minutes early. As I walked into the restaurant I was greeted by a smiling, frie…

No matter who is judging and the criteria they use, realize your business is constantly being judged and the judges are evaluating it based on…

I was writing an article and was about to use the word “strive.” As I typed, I wondered if I really understood the word and whether I was abou…

I stopped for lunch at a well-known, popular restaurant and, when seated, I was facing the kitchen. While waiting for my food to be served I o…

Last week I had the pleasure of attending an Innovator’s Café at the ArcelorMittal Global R&D Center in East Chicago. Up until then I’ve a…

By nature, I’m a curious kind of guy and, when I see a business in fast-growth mode, I try to figure out their growth strategy. I go through t…

Everyone in a leadership position, no matter whether you are CEO of an international, megabucks corporation or chair of the decorations commit…

There are many “WOW!” moments in the life of a business and all of them should be brought to the attention of clients, prospects, and others. …

Sometimes things go great, most of the time they go OK, but then there are those occasions when things, no matter how hard you try, go awry.

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