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Region McDonald's restaurants to get self-order kiosks, table service

A customer orders food at a self-service kiosk at a McDonald's restaurant in Chicago. An East Chicago McDonald's recently added the kiosks as part of a renovation, and 17 more Region McDonald's will get similar makeovers over the next few months.

The McDonald's in East Chicago's Indiana Harbor neighborhood was renovated to have self-order kiosks, a more modern look and table service.

The first "McDonald's of the future" in Northwest Indiana is now open at 1811 E. Columbus Drive in East Chicago, but the future is coming soon to the rest of the Region.

Another 17 McDonald's restaurants in Northwest Indiana are slated to get extensive renovations and self-ordering technology over the next few months.

“This is the McDonald’s of the future and we’re excited to share this evolved experience with our customers,” said Rod Lubeznik, president of McDonald’s Northwest Indiana Owner/Operators, and owner/operator of the East Chicago restaurant. “We appreciate and value our guests’ feedback on this new experience, and we’re looking forward to offering them a new way to dine at McDonald’s.”

The restaurant now has more modern decor and digital kiosks where customers can browse the menu, customize their order and pay with a debit or credit card. The McDonald's in East Chicago now also has table service, where employees bring orders out to customers' tables like they do at sit-down restaurants.  

McDonald's, the Oak Brook-based chain known for its iconic golden arches and millions of customers served, said it already has rolled out a new restaurant model at more than 2,600 international locations. The hamburger chain, which serves 25 million customers per day, is looking to roll out the new dining concept more widely among its 14,000 restaurants.


Business reporter

Joseph S. Pete is a Lisagor Award-winning business reporter who covers steel, industry, unions, the ports, retail, banking and more. The Indiana University grad has been with The Times since 2013 and blogs about craft beer, culture and the military.