Full access subscription questions and answers

What is a full access subscription?
A full access subscription includes unlimited access to nwi.com, the e-edition and many specialized apps for iPad, iPhone, Android and Kindle Fire. The Times newspaper home delivery service can be included where available. If you're a current Times print subscriber, you already qualify for full access. All you need to do is activate your subscription and create an online account. Visit nwi.com/activate. Please be ready to provide an email address or phone number and zip code to activate your full access.

What if I don't have any subscription?
If you're not a newspaper subscriber, visit nwi.com/subscribenow to see your subscription options.

What do I get with a full access subscription?
Beyond the nwi.com website, numerous additional digital products are available to full access subscribers. These products are:

Most of these require you to verify your account to get full access. You need only log in one time with the same email and password that you used to create an online account, and then you will have full access.

I already get the newspaper. Do I automatically get access to everything online?
Yes, as soon as you activate your full access subscription at nwi.com/activate. Full access means a paid home delivery subscriber's subscription now entitles them to unlimited access to all of our great digital content on our many platforms with no restrictions.

How will full access affect home delivery subscribers?
If you are a 7-day or a Sunday only subscriber there will be no changes to your home delivery.

If you are a Sunday/Wednesday/Thursday subscriber, as part of full access you will also receive a Friday paper. Your new frequency is S/W/TH/F.

If you are a Thursday/Friday/Saturday/Sunday subscriber, as part of full access you will no longer receive Saturday, but will now receive Wednesday's paper. Your new frequency is S/W/TH/F.

In addition to your newspaper delivery, your news will be updated throughout the day and available digitally on your computer, Smartphone and tablet. This option includes unlimited access to news stories, photos, and more.

What does this mean for current e-edition subscribers?
If you have an active subscription to the Times e-edition, that will continue with no changes. You also can qualify for newspaper home delivery where available and unlimited access to other nwi.com digital products.

What if I choose not to subscribe to anything?
If you're not a full access subscriber, access to certain stories and information will be limited. This is called a "meter," which gives everyone free basic access to nwi.com. You may have heard about "paywalls" that completely lock down access to specific sites, popular sections or specific subjects, but we're not doing that at nwi.com.

Some parts of the site, such as homepages and popular sections listing headlines, are always free. Access to classified advertising including auto, real estate and employment remain open to everyone.

Our website meter allows for a limited number of free views per month, after you've reached your limit you will need to subscribe to view more. If you're close to using up your free views, the site will warn you in advance. If you use all free views, the site will automatically provide some subscription options, making it easy to sign up.

TIP: If you subscribe to the Times, even just on Sunday, you can qualify for unlimited online access.

Why would I pay for online access?
The local news and information published on our websites is a valuable product. Much of the news on nwi.com comes exclusively from the newsroom of the Times, which field the largest newsgathering force in the region. That means a lot of the news posted here can't be found anywhere else.

And much of what is published online can't be found in our printed products – live blogs, updating sports scores, galleries of photos, live weather conditions and radar, thousands of event listings, and much more.

By giving you the opportunity to purchase unlimited access to all of this exclusive information, we'll be able to continue to maintain and improve the quality of this coverage and information. The full access subscription remains the best option to receive unlimited access that you want, when and where you want it.

What can I get online that I can't get in the printed newspaper?
Many features are available online:

How do I get nwi.com access on my smartphone or tablet?
Once you've activated your account, you can download and use our apps or websites on mobile devices. To get unlimited access, log in using the same email and password on all digital platforms. Visit nwi.com/apps for a full listing of these digital products, along with handy links to download them to your device. Your subscription login will allow access for up to five digital devices.

TIP: Be sure to check off "remember me" at login so you don't have to enter your information on every visit.

Can I get access to the Times newspaper electronically?
Yes. The Times publishes an e-edition that is an exact replica of the newspaper available for download every morning to your desktop or iPad. This also is included in full access. The e-edition is a specially formatted electronic version that looks just like the printed newspaper, and it is accessible on a computer web browser, a special iPad app, and other tablet computer web browsers.

I can't get newspaper delivery in my area, and I don't want to pay a subscription for a website. Why don't you offer a basic website for free? That's all I need.
That's actually quite similar to what we're doing. You can view a certain number of any stories on the website for free each month, and some parts of the site are free all the time.

You'll be asked to pay if it turns out that you're a frequent or heavy user of the site. Collecting, producing and delivering exclusive local information around the clock, seven days a week, costs money no matter whether it's published and delivered once a day in print, or every few minutes online. We think it's fair to ask people who rely heavily on our information to support the effort by paying a modest subscription fee, regardless of whether they get the information from our paper, website, or mobile products.

If you're going to charge for access, why don't you turn off the advertising?
As more advertisers shift from print to online, they expect us to continue to help them reach local residents with their offers, deals and other messages. We'll recognize these shifts from print to online advertising by maintaining and possibly even expanding advertising options that will be more relevant and connected to your interests.

In this fast-changing business, modest digital subscriptions and advertising work together to cover the cost of collecting local news and information, and to produce numerous products around the clock.

I live out of state but have family in Northwest Indiana. Why should I have to pay?
If you're checking our site only once in a while, you probably won't be asked to pay, because we allow limited free visits to the site. But if you rely heavily on us, it seems fair to charge a subscription fee, just as we do for local residents who pay for unlimited access to the website and newspaper.

Our customer service staff has all the details. Here's the number: 1-800-589-3331.

I don't go online and just want the paper delivered to my house. Do you have a subscription package for that?
All home delivery subscription packages now include digital access. But digital access isn't limited to you. A home delivery subscriber can share a login with others in your household, just like you share the newspaper with family or friends.

For example, if there are three people in your family, you all can share one account. The overall limit is five computers or devices. Please keep in mind, everyone who has access to a shared account also has the same access to account information and privileges, including the ability to comment in online forums under the same screen name.

Can I share my login with my friends and others?
We discourage sharing too widely. Sharing login information gives users access to all aspects of your subscriber account, including billing information. Finally, if more than five devices are logged in at the same time, one or more will be denied access to digital products, possibly creating confusion about whether the digital subscription is really working.

I'm having problems activating my full access subscription. Who can I talk to?
Please call 1-800-589-3331 between 6:30 a.m. and 4 p.m. central time Monday through Friday, and 8:00 a.m. to noon on Saturday, Sundays and holidays. A customer service representative will be happy to assist you.

How do I update my subscriber account information?
To update account information, you just click go to Subscriber Services in the upper left hand corner of most any nwi.com webpage. That leads to the subscriber services homepage where you can log in to manage your account. If you have any trouble, please contact customer service as noted above.

Can I use the web site to change my existing subscription?
No. The website is for new purchases only. If you would like to change your subscription please contact our customer service (insert customer service info).

What is the cancellation policy?
To learn more about a cancellation policy that applies to you, please contact customer service as noted above.

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