CHESTERTON | The pursuit of happiness is the career goal of the guest speaker at the first program of the 61st season of the Sinai Forum on Sunday afternoon at the Chesterton High School auditorium.
Jenn Lim, CEO and "Chief Happiness Officer" of Delivering Happiness, a company Lim started with friend and Zappos.com founder Tony Hsieh, to “inspire science-based happiness, passion and purpose at work, home and everyday life.”
Lim explored the topic of “scientific happiness” and how people can “create and sustain” their own happiness at work and home.
“Scientists are telling us that our brains are hardwired to seek happiness but we are very bad at predicting what that looks like,” said Lim.
Lim has consulted at Zappos.com since it was founded in 2003 by Hsieh and collaborated with Hsieh on his 2013 book, "Delivering Happiness." Lim’s discussion included her experiences at Zappos and material from the book.
Lim said Zappos, which focuses first on employee happiness, uses “happiness as a business model,” and her company encourages other companies to do the same.
Key to Zappos’ success said Lim is an emphasis on core values, company culture, and a shared passion and purpose.
Lim said with 87 percent of world’s workforce reporting they are unhappy at work, it makes sense to focus on realizing employee happiness.
“Zappos is not the only company doing this,” Lim said. “For companies that focused on employee well being first, they outperformed the Standard & Poor’s 500.”
Lim has consulted with 160 companies in 110 countries, including Hilton, Audi, Lowe’s, Morgan Stanley, Aetna, Facebook, and Toms on how to achieve happy workers in the workplace, which results in higher productivity and profitability.
“We want to suck the fluffiness out of happiness,” Lim said. “We want to show them how to increase happiness levels all based on data and ROI. Happier employees mean happier customers and more successful business and meaningful lives. It makes scientific sense, business sense, and human sense.”
Lim challenged the audience to find their own happiness, to “live true” to their authentic selves, and “to do.”
“It sounds so simple," Lim said. "But if everyone was doing the things they thought they should be doing to change their happiness ... everyone has that ability to create change, more than we ever thought possible.”